.page-faq {
  background: var(--cream);
  color: var(--char);
  overflow-x: hidden;
}

.page-faq [id] {
  scroll-margin-top: 100px;
}

/* 面包屑与页头 */
.page-faq .breadcrumb {
  padding: 24px 0 0;
}

.page-faq .faq-head {
  padding: 18px 0 0;
}

.page-faq .faq-head .eyebrow {
  display: inline-block;
  color: var(--berry);
  letter-spacing: 0.14em;
}

.page-faq .faq-head__title {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(32px, 8vw, 58px);
  line-height: 1.08;
  letter-spacing: -0.02em;
  margin: 16px 0 0;
  max-width: 760px;
}

.page-faq .faq-head__title em {
  font-style: normal;
  background: linear-gradient(transparent 62%, var(--mango-soft) 62%);
}

.page-faq .faq-head__lead {
  margin: 18px 0 0;
  max-width: 58ch;
  font-size: 17px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-faq .faq-head__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 24px;
}

.page-faq .faq-head__actions .btn {
  padding: 12px 20px;
  font-size: 15px;
}

.page-faq .faq-facts {
  list-style: none;
  margin: 28px 0 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.page-faq .faq-facts li {
  border: var(--bd) solid var(--char);
  background: #fff;
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.page-faq .faq-facts b {
  font-size: 26px;
  line-height: 1;
  color: var(--berry-deep);
  font-weight: 700;
}

.page-faq .faq-facts span {
  font-size: 12px;
  line-height: 1.5;
  color: var(--ink-soft);
}

/* 章节通用 */
.page-faq .faq-block {
  padding: 44px 0 0;
}

.page-faq .chapter {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 2px 12px;
  align-items: baseline;
}

.page-faq .chapter__num {
  font-size: 34px;
  line-height: 1;
  font-weight: 700;
  color: var(--berry);
}

.page-faq .chapter__label {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--ink-soft);
  text-transform: uppercase;
}

.page-faq .chapter__title {
  grid-column: 1 / -1;
  margin: 10px 0 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(24px, 5vw, 34px);
  line-height: 1.22;
}

.page-faq .chapter__lead {
  grid-column: 1 / -1;
  margin: 12px 0 0;
  max-width: 62ch;
  font-size: 16px;
  line-height: 1.75;
  color: var(--ink-soft);
}

/* 流程总览 */
.page-faq .flow-map {
  position: relative;
  margin-top: 26px;
  padding-left: 22px;
}

.page-faq .flow-rail {
  position: absolute;
  left: 0;
  top: 10px;
  width: 12px;
  height: calc(100% - 20px);
  display: block;
}

.page-faq .flow-list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .flow-item {
  display: grid;
  grid-template-columns: auto 1fr;
  column-gap: 14px;
  row-gap: 2px;
  padding: 15px 0;
  border-bottom: 1px solid var(--line);
  transition: background 120ms ease;
}

.page-faq .flow-item:first-child {
  border-top: 1px solid var(--line);
}

.page-faq .flow-item__num {
  font-size: 28px;
  line-height: 1;
  font-weight: 700;
  color: var(--berry);
  transition: color 120ms ease;
}

.page-faq .flow-item:hover .flow-item__num {
  color: var(--char);
}

.page-faq .flow-item__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 700;
  line-height: 1.4;
}

.page-faq .flow-item__desc {
  margin: 4px 0 0;
  font-size: 14px;
  line-height: 1.65;
  color: var(--ink-soft);
}

.page-faq .flow-item__time {
  grid-column: 2;
  font-size: 12px;
  color: var(--crust);
}

.page-faq .flow-item--key {
  background: var(--mango-soft);
  border-left: 3px solid var(--berry);
  padding-left: 12px;
  padding-right: 12px;
}

.page-faq .flow-item--key .flow-item__num {
  color: var(--berry-deep);
}

/* 第 2 步重点卡 */
.page-faq .step-hero {
  position: relative;
  margin-top: 30px;
  background: var(--berry);
  color: var(--cream);
  border: var(--bd) solid var(--char);
  box-shadow: var(--shadow-lg);
  padding: 28px 20px 24px;
}

.page-faq .step-hero__sticker {
  position: absolute;
  top: -16px;
  right: 16px;
  transform: rotate(-6deg);
  background: var(--lime);
  color: var(--char);
  border: var(--bd) solid var(--char);
  box-shadow: 4px 4px 0 var(--char);
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.08em;
  padding: 6px 12px;
}

.page-faq .step-hero__head {
  display: flex;
  align-items: flex-start;
  gap: 14px;
}

.page-faq .step-hero__num {
  font-size: clamp(48px, 13vw, 88px);
  line-height: 0.88;
  font-weight: 700;
  color: var(--mango);
}

.page-faq .step-hero__label {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--mango-soft);
}

.page-faq .step-hero__title {
  margin: 6px 0 0;
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(24px, 6vw, 40px);
  line-height: 1.14;
  color: var(--cream);
}

.page-faq .step-hero__body {
  display: grid;
  gap: 22px;
  margin-top: 20px;
}

.page-faq .step-hero__text > p {
  margin: 0;
  font-size: 16px;
  line-height: 1.78;
  color: var(--cream);
}

.page-faq .prep {
  list-style: none;
  margin: 16px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .prep li {
  position: relative;
  padding-left: 22px;
  font-size: 15px;
  line-height: 1.62;
  color: var(--cream);
}

.page-faq .prep li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.55em;
  width: 10px;
  height: 10px;
  background: var(--lime);
  border: 2px solid var(--char);
}

.page-faq .step-hero__stats {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin: 20px 0 0;
}

.page-faq .step-hero__stats > div {
  border: 2px solid var(--berry-deep);
  background: rgba(31, 27, 22, 0.22);
  padding: 10px 12px;
}

.page-faq .step-hero__stats dt {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.08em;
  color: var(--mango-soft);
}

.page-faq .step-hero__stats dd {
  margin: 5px 0 0;
  font-family: var(--font-mono);
  font-size: 17px;
  font-weight: 700;
  line-height: 1.3;
  color: var(--cream);
}

.page-faq .step-hero__note {
  margin: 20px 0 0;
  padding: 12px 14px;
  border-left: 4px solid var(--lime);
  background: rgba(31, 27, 22, 0.3);
  font-size: 14px;
  line-height: 1.68;
  color: var(--cream);
}

.page-faq .step-hero__media {
  margin: 0;
}

.page-faq .step-hero__media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border: var(--bd) solid var(--char);
  box-shadow: 6px 6px 0 rgba(31, 27, 22, 0.55);
  object-fit: cover;
}

.page-faq .step-hero__media figcaption {
  margin-top: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.6;
  color: var(--mango-soft);
}

/* 其余四步 */
.page-faq .note-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
  margin-top: 26px;
}

.page-faq .note-card {
  border: var(--bd) solid var(--char);
  background: #fff;
  padding: 20px 18px 22px;
  box-shadow: 6px 6px 0 var(--char);
  transition: transform 120ms ease, box-shadow 120ms ease, border-color 120ms ease;
}

.page-faq .note-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow);
  border-color: var(--berry-deep);
}

.page-faq .note-card__num {
  display: block;
  font-size: 30px;
  font-weight: 700;
  line-height: 1;
  color: var(--char);
  transition: color 120ms ease;
}

.page-faq .note-card:hover .note-card__num {
  color: var(--berry);
}

.page-faq .note-card__title {
  margin: 8px 0 0;
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 800;
  line-height: 1.4;
}

.page-faq .note-card ul {
  margin: 12px 0 0;
  padding-left: 18px;
}

.page-faq .note-card li {
  font-size: 15px;
  line-height: 1.7;
  color: var(--ink-soft);
}

.page-faq .note-card__warn {
  margin: 14px 0 0;
  padding: 10px 12px;
  border-left: 4px solid var(--berry);
  background: var(--mango-soft);
  font-size: 14px;
  line-height: 1.62;
  color: var(--char);
}

/* 排期与陪跑 */
.page-faq .schedule {
  margin-top: 26px;
  padding: 24px 20px 26px;
  color: var(--cream);
}

.page-faq .schedule__title {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(20px, 4.6vw, 27px);
  line-height: 1.3;
  color: var(--cream);
}

.page-faq .schedule__lead {
  margin: 10px 0 0;
  font-size: 15px;
  line-height: 1.72;
  color: var(--mango-soft);
}

.page-faq .schedule__list {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .schedule__list li {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 4px 10px;
  padding-top: 12px;
  border-top: 1px solid rgba(255, 248, 239, 0.18);
}

.page-faq .schedule__list b {
  font-family: var(--font-mono);
  font-size: 23px;
  font-weight: 700;
  line-height: 1;
  color: var(--lime);
}

.page-faq .schedule__list span {
  flex: 1 1 160px;
  font-size: 14px;
  line-height: 1.62;
  color: var(--cream);
}

/* 常见问题索引 */
.page-faq .faq-index__lead {
  margin: 22px 0 0;
  max-width: 62ch;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-faq .faq-groups {
  margin-top: 22px;
  display: grid;
  gap: 12px;
}

.page-faq .faq-group {
  border: var(--bd) solid var(--char);
  background: #fff;
}

.page-faq .faq-group__summary {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 16px;
  cursor: pointer;
  list-style: none;
  background: var(--mango-soft);
  transition: background 150ms ease;
}

.page-faq .faq-group__summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-group__summary:hover {
  background: var(--mango);
}

.page-faq .faq-group__name {
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 800;
  line-height: 1.3;
}

.page-faq .faq-group__count {
  margin-left: auto;
  font-size: 12px;
  color: var(--ink-soft);
}

.page-faq .faq-group__summary::after {
  content: "+";
  font-family: var(--font-mono);
  font-size: 20px;
  line-height: 1;
  width: 18px;
  text-align: center;
  color: var(--berry-deep);
}

.page-faq .faq-group[open] .faq-group__summary {
  border-bottom: var(--bd) solid var(--char);
}

.page-faq .faq-group[open] .faq-group__summary::after {
  content: "–";
}

.page-faq .faq-list {
  list-style: none;
  margin: 0;
  padding: 6px 16px 14px;
}

.page-faq .faq-list li {
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-list li:last-child {
  border-bottom: none;
}

.page-faq .faq-list a {
  display: block;
  padding: 11px 0;
  font-size: 15px;
  line-height: 1.6;
  color: var(--char);
  text-decoration: none;
  transition: color 120ms ease, box-shadow 120ms ease;
}

.page-faq .faq-list a:hover {
  color: var(--berry-deep);
  box-shadow: inset 0 -2px 0 var(--lime);
}

/* 导出与下载排错 */
.page-faq .trouble {
  display: grid;
  gap: 22px;
  margin-top: 26px;
}

.page-faq .trouble__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  counter-reset: tr;
  display: grid;
  gap: 12px;
}

.page-faq .trouble__steps li {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 12px;
  align-items: start;
  padding: 14px;
  border: 2px solid var(--line);
  background: #fff;
}

.page-faq .trouble__steps li::before {
  counter-increment: tr;
  content: counter(tr, decimal-leading-zero);
  font-family: var(--font-mono);
  font-size: 18px;
  font-weight: 700;
  line-height: 1.2;
  color: var(--berry);
}

.page-faq .trouble__steps span {
  font-size: 15px;
  line-height: 1.7;
  color: var(--ink-soft);
}

.page-faq .trouble__note {
  margin: 18px 0 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-faq .trouble__media {
  margin: 0;
}

.page-faq .trouble__media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  border: var(--bd) solid var(--char);
  box-shadow: var(--shadow);
  object-fit: cover;
}

/* 收尾 */
.page-faq .faq-outro {
  margin: 40px 0 12px;
  padding: 20px;
  border: var(--bd) solid var(--char);
  background: var(--mango);
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 14px 20px;
}

.page-faq .faq-outro p {
  flex: 1 1 260px;
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: var(--char);
}

/* 响应式 */
@media (min-width: 720px) {
  .page-faq .faq-facts {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .step-hero {
    padding: 32px 30px 30px;
  }

  .page-faq .step-hero__body {
    grid-template-columns: 1.08fr 0.92fr;
    align-items: start;
    gap: 26px;
  }

  .page-faq .note-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .schedule {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 26px;
    padding: 28px 26px 30px;
  }

  .page-faq .schedule__list {
    margin-top: 0;
  }

  .page-faq .trouble {
    grid-template-columns: 1.1fr 0.9fr;
    align-items: start;
  }
}

@media (min-width: 1000px) {
  .page-faq .faq-head {
    padding-top: 30px;
  }

  .page-faq .faq-block {
    padding-top: 62px;
  }

  .page-faq .step-hero {
    padding: 42px 44px 42px;
  }

  .page-faq .flow-item {
    grid-template-columns: auto 1fr auto;
    align-items: baseline;
    column-gap: 18px;
  }

  .page-faq .flow-item__time {
    grid-column: 3;
  }

  .page-faq .note-card {
    padding: 24px 22px 24px;
  }
}